Return & Refund Policy
Return & Refund Policy
Last updated on 06-02-2025 14:42:56
At The RawLogic, a skincare, body care, and haircare brand, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
Returns Policy:
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Eligibility for Returns: Returns will be accepted only if the request is made on the same day of receiving the product.
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Condition of Items: Products must be unused, unopened, in their original packaging, and in the same condition as delivered. For hygiene and safety reasons, used or opened skincare, body care, and haircare products cannot be returned.
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Non-Returnable Items: Perishable items, personalized products, and items sold as part of a promotional bundle cannot be returned unless they are damaged or defective.
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Reporting Damaged/Defective Products: If you receive a damaged, defective, or incorrect product, report it to our Customer Service team on the same day of receipt. Please provide clear photos of the product and packaging. The item will be evaluated, and an appropriate resolution will be provided.
Refund Policy:
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Eligibility for Refunds: Refunds are applicable only for damaged, defective, or wrongly delivered items once verified by our support team.
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Refund Process: Upon approval, the refund will be processed within 6-8 business days to the original payment method.
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Partial Refunds: In cases where products are partially damaged, partial refunds may be provided at the discretion of The RawLogic.
Additional Information:
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Product Reactions: Due to the personal nature of skincare, body care, and haircare products, we do not offer refunds or returns for allergic reactions, skin sensitivities, or dissatisfaction with product performance. We recommend patch testing before use.
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Contact: For any return or refund-related queries, reach out to our Customer Service team with your order details.
Your satisfaction is our priority, and we are here to assist you at every step.
