FAQs
1. KNOW ABOUT THE RAWLOGIC
What is The Raw Logic?
The Raw Logic is a skincare, body care, and hair care brand dedicated to creating natural, handmade, and effective products. We focus on using high-quality, plant-based ingredients to nourish your skin and hair without harmful chemicals.
Are your products handmade and natural?
Yes! All our products are handcrafted in small batches using natural, high-quality ingredients. We avoid harsh chemicals, artificial fragrances, and synthetic preservatives to ensure purity and effectiveness.
Are your products cruelty-free and vegan?
Yes, we are proudly cruelty-free, and most of our products are vegan. We never test on animals and ensure ethical sourcing of all ingredients.
Do you use preservatives or artificial fragrances?
No, we do not use artificial fragrances, parabens, sulfates, or harmful preservatives. Instead, we use natural essential oils and mild, skin-safe preservatives when necessary to maintain freshness and quality.
2.SKINCARE & INGREDIENTS
What ingredients do you use in your skincare products?
We use a variety of skin-loving ingredients like cold-pressed oils, plant butters, essential oils, herbal extracts, and clays. Some key ingredients in our formulations include:
✔️ Aloe Vera – Soothes and hydrates the skin
✔️ Shea Butter – Deeply nourishes and softens the skin
✔️ Rosehip Oil – Helps with anti-aging and skin renewal
✔️ Turmeric – Brightens and evens out skin tone
✔️ Activated Charcoal – Detoxifies and purifies the skin
✔️ Avarampoo – Anti-inflammatory and antioxidant properties, which help to soothe irritation and reduce redness, promoting an even skin tone.
Are your products suitable for sensitive skin?
Yes! We carefully select ingredients that are gentle and effective for sensitive skin. However, we always recommend doing a patch test before full application.
Do you offer fragrance-free skincare products?
Yes, we have a selection of unscented products for those who prefer fragrance-free skincare. You can check product descriptions for details.
Are your soaps sulfate and paraben-free?
Absolutely! Our soaps are free from SLS, parabens, artificial fragrances, and other harmful additives. We use nourishing oils and butters for a rich, creamy lather.
How should I store handmade skincare products?
To extend the shelf life of our handmade products, store them in a cool, dry place away from direct sunlight and moisture. Always use dry hands when handling products like balms and butters.
3. ORDERING & PAYMENTS
How can I place an order?
You can place an order directly on our website www.therawlogic.com. Browse our collections, add items to your cart, and proceed to checkout. Do check the hottest discounts available in our store
What payment methods do you accept?
We accept major debit/credit cards, UPI, net banking, and wallets. Secure payment gateways ensure safe transactions.
Can I modify or cancel my order after placing it?
If your order has not been shipped, you can modify or cancel it by contacting us at [your email/contact info]. Once shipped, orders cannot be changed.
Do you offer discounts or promotions?
Yes! We frequently run special offers and discounts. Sign up for our newsletter and follow us on Instagram (@the_rawlogic) for updates on sales and promotions.
4. SHIPPING & DELIVERY
Where do you ship to?
We currently ship across India. For international shipping inquiries, please contact us.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary by location but usually take 3-7 days.
What are the shipping charges?
Shipping charges vary based on location and order value. Free shipping is available on orders above a certain amount (check our shipping policy for details).
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also track your order on our website.
What should I do if my order is delayed or lost?
If your order is delayed beyond the expected timeframe, please contact us at [your customer support email]. If lost, we will work to resolve the issue promptly.
5. RETURNS & REFUNDS
What is your return/exchange policy?
Due to the nature of skincare products, we do not accept returns for hygiene reasons. However, if your product arrives damaged or defective, please contact us within 48 hours with photos, and we will assist you.
Can I return a product if I have an allergic reaction?
Since skincare reactions can be subjective, we always recommend a patch test before full use. If you experience irritation, stop using the product immediately. Unfortunately, we cannot accept returns based on allergic reactions.
How do I request a refund?
Refunds are only issued for damaged or incorrect products. Contact us within 48 hours of delivery for resolution.
Do you offer replacements for damaged products?
Yes, if your product arrives damaged, we will send a replacement after verifying the issue.
6. CUSTOM ORDERS & BULK PURCHASES
Do you offer bulk or wholesale pricing?
Yes! We offer bulk and wholesale pricing for orders exceeding 10 units of the same product. If you’re interested in bulk purchases, please contact us for pricing details.
📞 Call us to discuss your requirements!
Do you provide corporate gifting options?
Yes, we offer customized corporate gifting solutions for businesses, events, and special occasions. Whether you need eco-friendly skincare hampers or bulk gifts, we can curate the perfect selection for you.
📞 Call us to discuss your requirements!
7. SUSTAINABILITY & ETHICS
Are your products eco-friendly?
Yes! We use sustainable, natural ingredients and avoid harmful chemicals to ensure our products are safe for both your skin and the environment.
Do you use recyclable or biodegradable packaging?
We strive for sustainability and use recyclable, eco-friendly packaging wherever possible.
How do you ensure ethical sourcing of ingredients?
We work with trusted suppliers who follow ethical and sustainable practices, ensuring our ingredients are of the highest quality and responsibly sourced.